At Daniel Diyepriye, customer satisfaction is our top priority. We are committed to providing high-quality luxury products that meet your expectations. If for any reason you are not completely satisfied with your purchase, we offer the following refund and return policy:
Returns
- Eligibility: You may return any item within 14 days of receiving your order. To be eligible for a return, the product must be unused, in its original packaging, and the security seal must be intact. Products with broken or tampered seals are not eligible for a return.
- Return Process: To initiate a return, please contact our customer service team at [insert contact email]. We will provide you with a pre-paid return label and further instructions on how to return your item.
- Condition: All items must be in their original condition and include any packaging, labels, and documentation that were provided at the time of delivery.
Refunds
- Refund Approval: Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original method of payment within 5-10 business days.
- Partial Refunds: In certain circumstances, only partial refunds may be granted. This applies if the item is returned damaged or missing parts due to reasons not caused by our error.
- Non-Returnable Items: Gift cards and items purchased on final sale cannot be returned or refunded.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team at [insert contact email].
Warranty
- Two-Year Warranty: All our products come with a two-year warranty against manufacturing defects. The warranty is void if the product has been altered, used inappropriately, or if the seal has been broken.
- To claim a warranty, contact our customer support team with proof of purchase and details of the defect. We will guide you through the process and provide a return label if necessary.
Shipping
- You will be responsible for the cost of shipping the returned item unless it is defective or you received the wrong product. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Contact Information
If you have any questions regarding refunds, returns, or exchanges, please contact us at info@danieldiyepriyeusa.com